Refund Policy

The first 3 days after sign-up are free and do not require a payment method; video storage during the trial is 5 GB. Try the service before paying: connect a channel and start a stream.

If you are not satisfied after your first payment for a plan, email us within 14 days of the payment date and we will refund the full amount. No reason is required.

This applies once per account — to the first payment for a plan.

Subscription renewals and unused parts of a paid period are not refunded.

You can cancel your subscription at any time by emailing support@autostreamapp.com. Access remains until the end of the paid period, and you will not be charged again.

Email support@autostreamapp.com from the address your account is registered to and include the payment date.

The money is returned to the payment method you used: card payments via Payoneer, USDT to an address you provide on the same network. How long it takes to arrive depends on your bank and the payment provider.

Access to the paid plan ends: streams are stopped, and uploading videos and starting streams become unavailable.

You can delete your account and all data as described in the Privacy Policy.

Other cases are considered upon request to support.

If payments are processed by a payment provider acting as the merchant of record, refunds are issued through that provider under this policy.

This policy does not limit any rights you have under the law of your country.